Elitegroup 331 - Handbuch (Seite 66)

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Solution: The problem is beyond the scope of this manual.
Contact technical support.
Problem: An unidentified message is displayed.
Solution: Reboot the computer and run the BIOS system setup.
Confirm the Setup parameters. If the same message is displayed
after booting up again, contact technical support for assistance.
Problem: The system cannot access the CD-ROM/DVD-ROM
drive.
Solution: Check that a CD is properly inserted in the drive.
Make sure that you are using the correct program for that kind of
CD. For example, the system cannot read a data CD using an
audio program.
Problem: You cannot operate the printer.
Solution: Check the printer cable connection. Ensure that the
printer power switch is turned on. Confirm that the printer is on-line.
Problem: You cannot use the mouse.
Solution:
• Check the cable connection.
• Check the mouse with another application to see if there is a
software incompatibility problem.
• If possible, check the mouse with another computer to see if it works.
If it doesn’t operate on a different system, the mouse might be
broken.
Contacting Your Dealer
If you still have a problem after reading the preceding sections, the next
step is to contact your dealer. Your dealer can determine if the problem is
something that requires the computer to be taken to the shop. Before you
call your dealer, however, prepare the following information:
•
How is your computer configured? Your dealer needs to know what
peripheral devices you are using.
• What messages, if any, are on the screen?
• What software were you running at the time?
• What have you done already to try to solve the problem? If you have
overlooked a step, your dealer may be able to solve the problem over
the phone.