Contact – faytech 22'' Touch Monitor Benutzerhandbuch
Seite 59
59
CONTACT
Contact, RMA service (in English):
Support Number: +1 720 251 4158
Global Support: +86 755 89580612
Support E-Mai: [email protected]
Homepage:
Webpage of RMA:
RMA Service:
If you think your faytech product has a defect please always contact us
directly. Our trained after sales service specialists can help you resolve your
problems. Please check the manual and our frequently asked questions before
contacting us – you will usually find an answer to your question. If there is a
defect you can request an RMA number (Return Merchandise Authorization)
at [email protected] or via fax at +86-755- 89580613 (Chinese fax-number).
Please attach in the contact e-mail/fax your invoice and what problems you are
experiencing. In reply, you will receive an e-mail/fax with your RMA number
and additional information. For accessories like cables, adapters or power
supplies which are not working, we can usually send you a replacement before
receiving the damaged goods. For a defective product, we try to check and
solve the problem within 3 days after receipt. Make sure that shipping has
been paid before sending goods back to us.
We do not accept postage due
packages at our service centers. Anything received with postage due will be
returned to you without any testing or resolution. Within the first 30 days after
you buy a new faytech product, we will refund your shipping costs for returned
products. For the rest of the warranty period, we will pay the shipping costs
for any repaired or replaced items that we ship back to you.
For support outside of China, we work with local representatives / local service
partners together who may work on our behalf in our name. On request, more
information can be obtained at the above contact information.