H3C Technologies H3C SR6600 - Handbuch (Seite 3)

Obtaining Documentation and Technical Support
To obtain up-to-date documentation and technical support, go to http://www.h3c.com and select your
country or region. Depending on your selection, you will be redirected to either of the following websites:
At http://www.h3c.com
Documentation
Go to the following columns for different categories of product documentation:
[Products & Solutions]: Provides information about products and technologies, as well as solutions.
[Technical Support & Document > Technical Documents]: Provides several categories of product
documentation, such as installation, configuration, and maintenance.
[Technical Support & Document > Software Download]: Provides the documentation released with the
software version.
Technical Support
[email protected]
http://www.h3c.com
At http://www.h3cnetworks.com
Documentation
1) Select Drivers & Downloads in the Support area.
2) Select Documentation for Type of File and select Product Category.
Technical Support
Register Your Product
Warranty and other service benefits start from the date of purchase, so it is important to register your
product quickly to ensure you get full use of the warranty and other service benefits available to you.
Warranty and other service benefits are enabled through product registration. Register your product at
http://www.h3cnetworks.com, go to Support, Product Registration. Support services are based on
accounts that you create or have authorization to access. First time users must apply for a user name
and password that provides access to a number of eSupport features including Product Registration,
Repair Services, and Service Request. If you have trouble registering your product, please contact
3Com Global Services for assistance.
Purchase Value-Added Services
To enhance response times or extend warranty benefits, contact 3Com or your authorized reseller.
Value-added services like Express
SM
and Guardian
SM
can include 24x7 telephone technical support,
software upgrades, onsite assistance or advance hardware replacement. Experienced engineers are
available to manage your installation with minimal disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and ensure the success of your networking
projects. More information on 3Com maintenance and Professional Services is available at
http://www.h3cnetworks.com.
Contact your authorized reseller or 3Com for a complete list of the value-added services available in
your area.
Troubleshoot Online
You will find support tools posted on the web site at http://www.h3cnetworks.com/ under Support,
Knowledgebase. The Knowledgebase helps you troubleshoot H3C products. This query-based
interactive tool contains thousands of technical solutions.