Cleaning and care, Ceramic, Hob surround – Neff M13R10N0 Benutzerhandbuch

Seite 15: After-sales service, To book an engineer visit and product advice

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15

Cleaning and care

The information in this section provides help on how best to

care for your hob.
Suitable maintenance and cleaning products can be purchased

from the after-sales service or in our e-Shop.

Ceramic

Clean the hob after each use. This will prevent spills from

burning onto the ceramic.
Only clean the hob when it has cooled down sufficiently.
Use only cleaning agents which are suitable for ceramic. Follow

the cleaning instructions on the packaging.
Never use:

Undiluted washing-up liquid

Detergent intended for dishwashers

Scouring agents

Harsh cleaning agents such as oven spray or stain remover

Abrasive sponges

High-pressure cleaners or steam jet cleaners

Ground-in dirt can be best removed with a glass scraper,

available from retailers. Please note the manufacturer's

instructions.
You can also obtain a suitable glass scraper from our after-

sales service or from the e-Shop.

Hob surround

To prevent damage to the hob surround, please observe the

following instructions:

Use only warm, soapy water.

Do not use harsh or abrasive agents.

Do not use the glass scraper.

After-sales service

Our after-sales service is there for you if your appliance should

need to be repaired. We are committed fo find the best solution

also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD

number (production number) of your appliance when

contacting the after-sales service. The rating plate bearing

these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is

not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed

customer service list.

To book an engineer visit and product advice

Trust the expertise of the manufacturer, and rest assured that

the repair will be carried out by trained service technicians

using original spare parts for your domestic appliance.

Boiling, steaming, stewing
Rice (with double the quantity of water)
Unpeeled boiled potatoes
Boiled potatoes
Pasta, noodles
Stew, soups
Vegetables
Vegetables, frozen
Cooking in a pressure cooker

3
3-4
3-4
5*
3-4
3-4
3-4
3-4

15-30 mins
25-30 mins
15-25 mins
6-10 mins
15-60 mins
10-20 mins
10-20 mins
-

Frying**
Escalope, plain or breaded
Escalope, frozen
Steak (3 cm thick)
Fish and fish fillet, plain
Fish and fish fillet, breaded
Fish and fish fillet, breaded and frozen, e.g. fish fingers
Stir fry, frozen
Pancakes

6-7
6-7
7-8
4-5
4-5
6-7
6-7
5-6

6-10 mins
8-12 mins
8-12 mins
8-20 mins
8-20 mins
8-12 mins
6-10 mins
continuous

Ongoing cooking

setting

Ongoing cooking

time in minutes

* Continue cooking without a lid
** Without lid

GB

0844 8928989

Calls from a BT landline will be charged at up to

3 pence per minute. A call set-up fee of up to 6 pence

may apply.

IE

01450 2655

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