Xantrex Technology XPF 60-20 - Handbuch (Seite 35)

Warranty Information
Warranty
What does this warranty cover?
This Limited Warranty is provided by Xantrex Technology, Inc. ("Xantrex") and covers defects in
workmanship and materials in your XPF series. This warranty lasts for a Warranty Period of three years
(3 years) from the date of purchase at point of sale to you, the original end user customer.
What will Xantrex do?
Xantrex will, at its option, repair or replace the defective product free of charge, provided that you notify
Xantrex of the product defect within the Warranty Period, and provided that Xantrex through inspection
establishes the existence of such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and building
replacement products. Xantrex reserves the right to use parts or products of original or improved design
in the repair or replacement. If Xantrex repairs or replaces a product, its warranty continues for the
remaining portion of the original Warranty Period or 90 days from the date of the return shipment to the
customer, whichever is greater. All replaced products and all parts removed from repaired products
become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the
customer via a Xantrex-selected non-expedited surface freight within the contiguous United States and
Canada. Alaska and Hawaii are excluded. Contact Xantrex Customer Service for details on freight policy
for return shipments outside of the contiguous United States and Canada.
How do you get service?
If your product requires troubleshooting, service or repair, contact your merchant. If you are unable to
contact your merchant, or the merchant is unable to provide service, contact Xantrex Customer Service
directly at:
Phone: 1-800-733-5427 (toll free),
1-858-450-0085 (direct)
Fax: 1-858-678-4482
Email: [email protected]
Direct returns require a Return Material Authorization (RMA) number. Call Customer Service and be
prepared to supply:
• model number
• serial number
• failure information
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