Eicon Networks Adapters - Handbuch (Seite 29)

Customer Services 29
ENGLISH
Customer Services
To obtain technical support for Eicon products, contact either Eicon Technology
or your Eicon Technology supplier as indicated below. Please note that in some
regions you can save time and long-distance charges by sending a description of
your situation by fax. Customer Services personnel will then call you to provide a
solution or to request additional information.
• In the United States, Central and South America, Western Canada (Manitoba
westward), and the Atlantic Provinces (New Brunswick eastward), call our
Dallas office at 972-417-5515 or send a fax marked “Attn.: Customer
Services” to 972-417-5610.
• In Eastern Canada (Ontario and Quebec), call our Montreal office at
514-745-5577 and ask for Customer Services, or send a fax marked
“Attn.: Customer Services” to 514-745-5502.
• In Europe, Russia, Iceland, Africa, and the Middle East, contact your
Eicon Technology supplier.
• In these Asian and Pacific countries, call our Sydney office at
+61-2-9919-7200 and ask for Customer Services, or send a fax marked
“Attn.: Customer Services” to +61-2-9929-6300:
Australia, China, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, New
Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.
In any other region, contact the office or supplier closest to your location.
World Wide Web
Information about Eicon Technology products and services—including
documentation and software updates—is available from our web site at
www.eicon.com.
ISDN Zone
Visit our ISDN site www.isdnzone.com, where you can pick up plenty of
information concerning ISDN.
Help Web
Visit our Help Web at www.eicon.com/support/ema. The Help Web contains
detailed instructions for installing and configuring the Server adapter and
software for various uses.
The Help Web also contains useful troubleshooting information. If you have
problems with your Server adapter or the corresponding software, try the
suggestions listed on the Help Web before you call Customer Services.
Comments
If you wish to make comments about your Eicon Technology Server adapter or
the corresponding software, address them by E-mail to: [email protected].