faytech 15'' IP65 Touch Monitor Benutzerhandbuch
Seite 65
65
Contact, RMA service (in English):
Support Number: +1 720 251 4158
Global Support: +86 755 89580612
Support E-Mail:
Homepage:
Webpage of RMA:
RMA service:
If you think your faytech product has a defect please always contact us directly. Our trained
after sales service specialists can help you resolve your problems. Please check the manual
and our frequently asked questions before contacting us – you will usually find an answer to
your question. If there is a defect you can request an RMA number (Return Merchandise
Authorization) at [email protected] or via fax at +86-755- 89580613 (Chinese fax-number).
Please attach in the contact e-mail/fax your invoice and what problems you are experiencing.
In reply, you will receive an e-mail/fax with your RMA number and additional information. For
accessories like cables, adapters or power supplies which are not working, we can usually
send you a replacement before receiving the damaged goods. For a defective product, we try
to check and solve the problem within 3 days after receipt. Make sure that shipping has been
paid before sending goods back to us.
We do not accept postage due packages at our
service centers. Anything received with postage due will be returned to you without any testing
or resolution. Within the first 30 days after you buy a new faytech product, we will refund your
shipping costs for returned products. For the rest of the warranty period, we will pay the
shipping costs for any repaired or replaced items that we ship back to you.
For support outside of China, we work with local representatives / local service partners
together who may work on our behalf in our name. On request, more information can be
obtained at the above contact information.