Dell 4350 Network Access Point - Handbuch (Seite 82)

warranty period is not extended if we repair or replace a warranted product or any parts. Dell may
change the terms and availability of limited warranties, at its discretion, but any changes will not be
retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please
also have your Dell service tag number or order number available.
Individual Home Consumers; Home Office and Small Business Customers:
Technical Support and Customer Service
1-800-847-4096
Medium, Large, and Global Commercial Customers; Government, Education, and Healthcare
Customers; and Value Added Resellers (VARs):
Technical Support
1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or Individual Home Consumers who purchased through
an Employee Purchase Program:
Technical Support
1-800-387-5757
Customer Service
1-800-326-9463 (Extension 8221 for
Individual Consumers)
Dell-Branded Memory 1-888-363-5150
What will Dell do?
During the first year of all limited warranties: During the first year of all limited warranties, we will
repair any Dell-branded hardware products returned to us that prove to be defective in materials or
workmanship. If we are not able to repair the product, we will replace it with a comparable product
that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with
your return. You must return the products to us in their original or equivalent packaging, prepay
shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in
shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired
or replaced products to you if you use an address in Canada. Otherwise, we will ship the product to
you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform
you of service alternatives that are available to you on a fee basis
.
Hinweis:Before you ship the product(s) to us, make sure to back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any confidential, proprietary or
personal information, removable media, such as floppy disks, CDs, or PC Cards. We are
not responsible for any of your confidential, proprietary or personal information; lost or
corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties : We will replace any
defective part with new or refurbished parts, if we agree that it needs to be replaced. When you
contact us, we will require a valid credit card number at the time you request a replacement part, but
we will not charge you for the replacement part as long as you return the original part to us within
thirty days after we ship the replacement part to you. If we do not receive the original part within thirty
days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part
freight collect. We will also include a prepaid shipping container with each replacement part for your
use in returning the replaced part to us.
Hinweis:Before you replace parts, make sure to back up the data on the hard drive(s) and any other
storage device(s) in the product(s). We are not responsible for lost or corrupted data.