Dell 4350 Network Access Point Benutzerhandbuch
Seite 83
What if I purchased an on-site service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service
contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can
be found online at
or by calling Customer Care at 1-800-847-4096. If you purchased through us a service
contract with one of our third-party service providers, please refer to that contract (mailed to you with
your invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and
in building replacement parts and systems. Refurbished parts and systems are parts or systems that
have been returned to Dell, some of which were never used by a customer. All parts and systems are
inspected and tested for quality.
Replacement parts and systems are covered for the remaining period of the limited warranty for the
product you bought. Dell owns all parts removed from repaired products.
What do I do if I am not satisfied?
We pride ourselves on our great customer service. If you are not satisfied with the service you receive
under this limited warranty, please let us know. We have found that the best way to resolve issues
regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied,
we believe arbitration is the most expeditious way to resolve your concerns. Therefore, ANY CLAIM,
DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE,
WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY,
COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL
arising from or relating to this limited warranty, its interpretation, or the breach, termination or validity
thereof, the relationships which result from this limited warranty (including, to the full extent permitted
by applicable law, relationships with third parties), Dell's advertising, or any related purchase SHALL
BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of
Procedure then in effect (available via the Internet at
, or via telephone at 1-800-
474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell.
Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a
judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed
with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the
system and records the transfer with us. The limited warranty on Dell-branded memory may not be
transferred. You may record your transfer by going to our website:
• If you are an Individual Home Consumer, go to
• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to
• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who
purchased through an Employee Purchase Program, go to
If you do not have Internet access, please call Dell at 1-800-326-9463.
"Total Satisfaction" Return Policy
If you are an end-user customer who bought new products directly from Dell, you may return them to
Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are
an end-user customer who bought reconditioned or refurbished products from Dell, you may return
them to Dell within 14 days after the date of invoice for a refund or credit of the product purchase
price. In either case, the refund or credit will not include any shipping and handling charges shown on
your invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited
by law. If you are an organization that bought the products under a written agreement with Dell, the
agreement may contain different terms for the return of products than specified by this policy.