Hach-Lange TENSETTE plus User Manual - Handbuch (Seite 39)

39
Section 9 Warranty, liability and
complaints
The manufacturer warrants that the product supplied is free of
material and manufacturing defects and undertakes the obligation to
repair or replace any defective parts at zero cost.
The warranty period for instruments is 24 months. If a service
contract is taken out within 6 months of purchase, the warranty period
is extended to 60 months.
With the exclusion of the further claims, the supplier is liable for
defects including the lack of assured properties as follows: all those
parts that can be demonstrated to have become unusable or that can
only be used with significant limitations due to a situation present
prior to the transfer of risk, in particular due to incorrect design, poor
materials or inadequate finish will be improved or replaced, at the
supplier's discretion. The identification of such defects must be
notified to the supplier in writing without delay, however at the latest 7
days after the identification of the fault. If the customer fails to notify
the supplier, the product is considered approved despite the defect.
Further liability for any direct or indirect damages is not accepted.
If instrument-specific maintenance and servicing work defined by the
supplier is to be performed within the warranty period by the
customer (maintenance) or by the supplier (servicing) and these
requirements are not met, claims for damages due to the failure to
comply with the requirements are rendered void.
Any further claims, in particular claims for consequential damages
cannot be made.
Consumables and damage caused by improper handling, poor
installation or incorrect use are excluded from this clause.